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Day Nurse: Lillie.....
Today was the day that my alter ego came out. Her name is Jessiqua. You probably don't know her unless you're family or one of my best friends because I usually do a pretty good job at keeping her from rising to the surface. Jessiqua comes out when I am enraged, to say the least. If you try to attack one of my family members, she will be there. If you try to do one of my best friends wrong, she will be there. And if you're the nurse that's on duty to watch over MY son and you're not doing your job...SHE WILL BE THERE!!!
With that said...please meet Lillie, the nurse who made Jessiqua show her face. Every morning, I call the NICU to see how Noah is doing. This morning when I call, the tech lets me know that Lillie is busy with another baby, and that she will call me back. No problemo, I understand that she has more than one baby to look after. She calls me back an hour later and lets me know how Noah is doing, etc. Around 12, I call again to get an update on him, because my head is really hurting and I don't feel like I can physically go to the NICU just yet. Again, the tech tells me that Lillie is busy with another baby and will give me a call back. So I wait. 1 o'clock....2 o'clock...3 O'CLOCK....really?! did you plan on ever calling me back?!
After seeing that 3 hours had passed and that this "nurse" didn't call me back, I went to go take a shower, brush my teeth, do my hair, and headed to the NICU. This chick must not have known that I was IN the hospital. She must've thought I was just a mom from the outside checking in. Little did she know I wasn't. I walked up to the NICU, got my sticker, washed my hands, and rolled in there (since I was holding on to a wheelchair for support, and also for a nice place to sit when I got in the room). So I see Lillie...chatting it up with the mom of the other baby that is in the room next door to Noah's. It really looks like they are gossiping about something, but I just pass by them. She let's me pass by her and doesn't even stop her conversation to acknowledge me. I get inside Noah's room, uncover the isolette, and then go get some foam so that I can touch him. All of a sudden I hear "Oh please don't do that!". Huh?! Hold up....What?! You actually see that I am present, and when you see me about to touch my son is when you want to utter your first words to me?! "Hi, you're Noah's mom? I'm Lillie. Yes, please don't open up the isolette. I will explain to you why in a few minutes". So...I wait! Once she is done with her conversation with the other mom, she strolls in Noah's room and begins to explain that she just gave him a bath and that his temperature is kind of low, so that's the reason as to why she didn't want me to open up the isolette; because his temperature hasn't gotten back up to where it's comfortable. I understand her reasoning behind it and then begin to question her about his stats, since she never bothered to call me back (and yes I DID tell her that).
She begins to tell me about how well he has done for her today, bla bla bla. This morning, Noah had a head ultrasound to determine if there was any bleeding in his brain. I asked her if the results came back. She looks in the computer and then comes back to say that a doctor is the one that should really interpret the results for me, and that she really isn't supposed to say anything, but the results appear to be normal, but I should contact Dr. Lugo if I have any questions. I ask her if it is possible for her to have Dr. Lugo contact me, or stop by to see me since I am in the hospital and he knows where my room is. She says she will. I politely leave and call it a day. I'll come back later because apparently, I can't touch Noah, and secondly...I didn't like her.
Later that day, my parents come to visit me, and then go visit Noah. My dad comes back and tells me news that probably made my blood pressure rise. When he got to the front desk of the NICU and passed the doors on his way to Noah's room, someone calls out to him "Are you here to see Noah? I'm his nurse". It's Lillie. Where was she? Chatting it up with the tech at the front desk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Noah's room is at LEAST 50-75 meters away from the front desk. His is actually the last room in the hallway. So what in the H-E-double hockey sticks are you doing at the front desk when your post is in between the 2 rooms of the babies that you should be watching?! THAT was the straw that broke the camel's back (in this case me.). I flipped! I was FURIOUS to say the least. I already didn't like the way she had been with me all day, but for her to have been at the front desk later on that night chatting before her shift was over....put a fork in me, i'm done.
So i text my sister and let her know of this. Of course she's as mad as me. I tried to let it go. I thought that maybe I should talk to someone about it, but then I really didn't want her to be on the same floor as him and when his nurse went to lunch, she would have to watch over him and then...you know...i mean you never know with someone. I don't want Noah to have to pay for anything because of the fact that I have a bone to pick with a nurse. But I couldn't take it. When i called that night to check up on Noah, I asked the tech if his Lillie was scheduled to be his nurse again tomorrow. She told me no. That made me really happy. She also said that if I did have a problem with her, that there was someone that I could speak to. I decided I might as well. The next morning when I called to check up on Noah, one of the Head Nurses wanted to speak to me to find out what the issue was. I explained to her that I didn't feel as if she was giving my child the proper care and that there were some things she did were negligent. She asked me if I wanted for her to not work with my son again, and I said yes. But then thought about it and said that I don't want her working with my son until I have a chat with her because I want to make sure that this was not a misunderstanding that could be cleared up. The Head Nurse told me that she could go ahead and set up a meeting with us, and that she will give me a call back to let me know when this would happen. I felt at ease then and was able to get a good night's sleep (as good as it could be in the hospital). So....Nurse Lillie is BANNED until further notice. That'll show you!
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